Published on 29th April, 2026.
This Cookie Policy explains how Gleneagles Healthcare India Private Limited (“we”, “us” or “our”) uses cookies and similar technologies on our website and related online services (collectively, the “Site”) to customise the Site and enhance user experience.
For the purposes of this Cookie Policy, the terms “you”, “your”, and “yours” refer to the individual (Data Principal) whose personal data may be processed by Gleneagles Healthcare India Private Limited through the use of cookies and similar technologies.
Any personal data collected through such technologies is processed in accordance with the applicable data protection laws.
What is a cookie?
A cookie is a small text file that a website places on your device through your internet browser. It contains a unique identifier and allows the website to recognize your device, remember your preferences, and in some cases track how you interact with the site.
Some cookies last only while your browser is open (“session cookies”), while others remain stored on your device for a set period or until you delete them (“persistent cookies”).
Cookies may be set directly by the website you are visiting (“first-party cookies”) or by third-party services that provide features or advertising (“third-party cookies”).
Third-party cookies
Certain third-party service providers may place cookies on our Site to deliver analytics, advertising, or social media features. These third parties may collect and process information independently in accordance with their own privacy and cookie policies. We do not control how such third parties process personal data collected through their cookies. We encourage you to review their respective policies to understand how your information is collected, used, and protected.
Below is a list of key third-party providers whose cookies may be used on our website, along with links to their privacy policies:
Hotjar – Privacy Policy
Meta Platforms (Facebook, Instagram) – Privacy Policy
LinkedIn – Privacy Policy
YouTube (Google) – Privacy Policy
Strictly necessary cookies
Strictly necessary cookies are essential for the website to function securely and properly. They enable core functions such as logging in, storing your cookie preferences, maintaining secure sessions, and protecting the site from misuse.
On our website these cookies are set directly by us, and in limited cases by trusted third party service providers who support essential security functions. These include both session and persistent cookies on our website.
As they are required for the operation of the website, they cannot be switched off in our systems. While you can set your browser to block these cookies, doing so may cause some parts of the site to stop working
Functional cookies
Functional Cookies are non- necessary cookies which allow the website to remember your preferences and provide a more convenient experience. On our site, these cookies store details such as your selected hospital branch, location, or visitor state, so that relevant information is shown to you while browsing.
These cookies are set directly by us and are session cookies, which last only for the duration of your visit. You may disable them through your browser settings, but doing so may affect the convenience of your browsing experience.
Performance cookies
Performance Cookies are non- necessary cookies which collect information about how visitors use our website, such as which pages are visited most often and how users move through the site. On our site they help us understand site performance, identify areas for improvement, and enhance the overall user experience.
These cookies are placed by third party analytics providers, including Google Analytics, Hotjar and others who support us in monitoring usage patterns. These are session cookies, which last only for the duration of your visit. The information collected may also be used by these providers to improve their own services.
Social media cookies
Social Media Cookies are non- necessary cookies which are set by platforms when you interact with embedded content on our website, such as playing videos or sharing content. They enable the platform to remember your interaction, manage related settings, and recognise returning visitors. The information is used to personalise recommendations, improve how content is delivered, and may also support the platform’s own analytics or advertising.
On our website these cookies are placed by third-party social media providers such as YouTube when their content is displayed on our site. These are persistent cookies. The information collected may also be used by these providers to improve their own services.
Advertising cookies
Advertising Cookies are non- necessary cookies which track how you interact with the website and may link this activity with browsing on other websites. They are used to deliver content and promotions more relevant to your interests and to measure the effectiveness of campaigns.
On our website these cookies are placed by trusted third party advertising and social media providers, including platforms such as Meta, LinkedIn, and YouTube, to support our campaigns. These are persistent cookies. The information collected may also be used by these providers to improve their own services.
Cookie Consent
We place non-necessary cookies on the website only after obtaining your consent through the cookie banner. Through the banner, you may accept, reject, or customise your cookie preferences, and you may review, modify, or withdraw your consent at any time using the cookie settings available here.[PVS2]
Strictly necessary cookies are required for the core functionality, security, and accessibility of the website and are enabled by default without requiring your consent.
Where the processing is based on your consent, you have the right to withdraw your consent at any point in time. In many cases, upon such a withdrawal, we may not be able to continue offering our services to you. You may withdraw consent by contacting us using the details specified in the ‘Contact Us’ section provided below.
What Are Your Privacy Rights?
You have certain rights regarding your Personal Data shared with us as per the applicable data protection laws. We have provided a list of your rights,
Right to Access Information: You have the right to get confirmation and access to your Personal Data that is with us along with other supporting information.
Right to Correction and Erasure: You have the right to request to correct, complete, update and erase your personal data which is stored with us.
Right to nominate: You have the right to nominate another individual who may, in the event of your death or incapacity, exercise your rights in relation to your Personal Data.
Right of grievance redressal: You have the right to readily available means of grievance redressal in respect of any act or omission committed by us in relation to your personal data or your rights guaranteed under this act.
Right to withdraw consent: You have the right to withdraw your consent at any point of time. However, in some circumstances, we may have to limit the products and services provided to you due to withdrawal of your consent.
If you wish to make a request to exercise any of your rights, you can contact us using the details in the ‘Contact Us’ section of this Privacy Notice.
How can you contact us?
If you have any inquiries, requests, feedback or complaints in relation to protecting your Personal Data, please contact the Data Protection Office via the following channels:
Email: grievance.dataprivacy@gleneagleshospitals.co.in
Written communication can be mailed to:
Gleneagles Hospitals - Corporate Office Hyderabad
2nd Floor, Laxmi Cyber Centre, 8-2-682,
Road No. 12, Fortune Enclave,
Sri Ram Nagar Colony, Banjara Hills,
Hyderabad, Telangana 500028
We will do our best to respond to you within a reasonable time and no longer than 60 days from the date we receive your inquiry, request, feedback or complaint.
Changes to the Policy
We reserve the right to amend, update, revise this Cookie Policy from time to time to reflect changes in our use of cookies, updates in technology, or applicable legal and regulatory requirements. Any such amendments shall take effect as of the “Last Updated” date at the top of this page.
Where changes to our use of cookies materially affects how your information is collected, used or shared, we will notify you through the cookie banner and, where required by law, seek your consent again. You are encouraged to review this Cookie Policy periodically to remain informed about our use cookies.
COOKIES SETTINGS
For more information on how to control cookies on your browser, please check your browser or device’s settings for how you can control or reject cookies. For guidance refer to the cookie management policy for your browser:
Change your cookies settings for the website on Cookies Settings.
